Billing & Payment

Are there any contracts?
No. You subscribe to our service month to month and can cancel any time, without penalties or cancellation fees.
Is there a setup fee to open an account?
Are there any usage rates for virtual phone numbers?
Yes, but only when calls are forwarded. Incoming calls do not incur any per minute usage fees. Forwarded calls do and are deducted from your plan's included minutes. If you go over your plan's allotted minutes, each minute is billed at the pre-determined overage rate for that particular plan.
What's included with the free trial?
The free trial includes monthly system rental with all included features and minutes. On the 31st day, the free trial will end and you'll be billed for the monthly system rental, per minute overage costs (if any) as well as any other options added at signup or during your trial period.
How much is it to get started?
Nothing. Use your free trial to setup and configure your service. After your trial ends, you'll be billed the monthly fee of the plan you chose at sign up.
How is my service billed?
Monthly to your credit card. We accept Visa, Mastercard, American Express and Discover.
Can I upgrade plans at anytime?
Yes. You can upgrade (or downgrade) your plan anytime. The new plan will go into effect at the beginning of the next billing cycle.
How will I receive my monthly billing statement?
Monthly statements are sent to the email address on record and include details of your service rental and any call usage activity.
Can I forward calls Internationally?
Yes, we can forward calls anywhere in the world. Additional International forwarding rates may apply. See our International rates to learn more.
Are there any fees or taxes?
Yes. We're in regulatory compliance with the FCC and other government agencies to collect applicable fees and taxes. For more on these fees, click here.
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