Question and Answer

Do you list our virtual phone number in the 411 directory?
Asked by caller on June 06, 2012 at 7:20 pm
We do not publish your virtual phone number anywhere unless you want. As an additional service, we can publish your virtual phone number in the White Pages / 411 Directory which typically takes 3-4 weeks to get published. Check out popular upgrades for more on this.
Answered on June 06, 2012 at 2:20 pm|Permalink
How much does FreedomNumberâ„¢ professional voice talent cost?
Asked by via phone on June 06, 2012 at 2:28 pm
Costs for professional talent are custom based on your unique script. There is a minimum $45 charge and pricing typically ranges anywhere from $45 to $80. Charges are one-time fees, not monthly.

You can find out more about our professional voice talent by clicking here.
Answered on June 06, 2012 at 9:28 am|Permalink
What are extensions?
Asked by Carl via phone on June 06, 2012 at 2:22 pm
Extensions are options that you can provide to callers if you are using the automated attendant feature. For example, your auto attendant greeting could say "Thank you for calling ABC company, for Sales dial 1, for Support dial 2..."

Extensions can be used as departments or for individuals (dial 803 for John). Each extension has its own call forwarding settings, call notification settings and its own voice mail.
Answered on June 06, 2012 at 9:22 am|Permalink
We have multiple entities and a presence in multiple states. Do you have a package with multiple numbers?
Asked by via phone on May 29, 2012 at 6:34 pm
All plans come with one primary number, but you can opt to add as many additional local numbers as needed for just $10 per number per month. All numbers on an account will share the minutes for the plan you're subscribed to.

If you prefer to take full advantage of the free forwarding minutes offered, then you can always open separate accounts for each separate local number you wish to add.
Answered on May 29, 2012 at 1:34 pm|Permalink
Can I make outbound calls using the virtual phone number?
Asked by via phone on May 15, 2012 at 3:25 pm
Yes. We have a feature called the virtual calling card which allows you to make an outbound call from the admin section of our service. When you do this, your virtual number is displayed as the caller id, not the phone number you are calling from.

You can learn more by clicking here.
Answered on May 15, 2012 at 10:26 am|Permalink
Can I forward calls to Skype?
Asked by David via email on May 06, 2012 at 10:58 pm
Yes, as long as your Skype service has a valid U.S.-based telephone number. In other words, if I can pick up any telephone and call your Skype phone number directly, then we can forward calls to your Skype number as well.
Answered on May 06, 2012 at 7:28 pm|Permalink
Do you offer forwarding to non-U.S. phone numbers?
Asked by Hamid via email on April 28, 2012 at 8:31 am
Yes, we consider forwarding to non-U.S. phone numbers International forwarding. Any calls forwarded to International phone numbers are counted outside of the included minutes for any given plan. Rates vary depending on Country and sometimes phone type. For International forwarding pricing, click here.
Answered on April 28, 2012 at 10:14 am|Permalink
Do you offer SMS forwarding through the virtual number?
Asked by Taz via email on April 06, 2012 at 9:16 pm
No, sorry. We just support voice and fax through the virtual numbers at this time
Answered on April 06, 2012 at 4:43 pm|Permalink
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